Frequently Asked Questions
Dealership FAQs:
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines.
Q: Do you offer discounts for college grads?
A: Yes! We offer bonus cash for current students and recent college grads. We also offer bonus cash for first responders and military personnel!
Q: Can I sell my car here even if I'm not purchasing a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory!
Q: Do you only accept Hyundai trade-ins?
A: Nope, we accept all makes and models!
Q: Can I buy a car online?
A: Yes! You can utilize our Skip the Line Buy Online tool found in our inventory to complete the entire car buying process all from home.
Q: What are your sales hours?
A: We are currently opened Monday and Thursday 8:30 am - 9 pm. Tuesday, Wednesday, and Friday 8:30 am - 6 pm. Saturday 8:00 am - 4 pm. We are currently closed on Sunday.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: What is the difference between used and certified pre-owned cars?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.
Q: What vehicles are eligible for a tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!
Q: I'm in the market for a new car but I'm now sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: Can I still trade in my vehicle even if I haven't paid it off yet?
A: Yes, you can still trade in your car with us even if you still have a payoff!
Q: Do you offer warranties?
A: Yes, we offer a Hyundai Warranty - America's Best Warranty! Learn more about our warranty right on our website: https://www.feldmanhyundai.com/hyundai-warranty.html
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Do you offer military discounts?
A: Yes! We participate in Hyundai’s military discount program.
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: What does the Feldman Care Maintenance Package include?
A: Our Feldman Care Maintenance Package includes 4 total visits with an oil change, tire rotation, and multi-point vehicle inspection at each visit all for $200. This package is valued at $280.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: I’m looking to trade in my vehicle but I’m not sure where to start. Is there someone who can help me?
A: Yes, we have a guide on the steps to trading in your vehicle right on our website. But to put it simply, you'll want to bring your vehicle in for an inspection, afterwards we will conduct research into the vehicles make, model, and year, after inspection and market research we will present you with an offer you can accept or deny. If you decide to move forward with accepting our offer our team will collect some information from you including license and registration to complete the transaction so you can get compensated!
Q: Can Feldman help me arrange financing?
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.
Q: What is the Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.
Q: Do you have a budget friendly inventory?
A: Yes, we offer vehicles for a wide range of budgets. You can find vehicles under $15K on our "Under 15K" option in our website's navigation bar.
Q: Do you sell used vehicles of other brands besides Hyundai?
A: Yes, we accept and sell used vehicles of a wide range of models and makes.
Q: Do you sell electric vehicles?
A: Our inventory will vary, but we do have a selection available. If this changes, we can help you find what you are looking for. Contact us today to see how we can help!
Q: Is the showroom open on Sundays?
A: No, our showroom is closed on Sundays!
Q: How can I schedule a test drive?
A: We have a convenient "Schedule Test Drive" feature on our website. Or, you can call our dealership to schedule!
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines.
Q: Do you offer discounts for college grads?
A: Yes! We offer bonus cash for current students and recent college grads. We also offer bonus cash for first responders and military personnel!
Q: Can I sell my car here even if I'm not purchasing a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory!
Q: Do you only accept Hyundai trade-ins?
A: Nope, we accept all makes and models!
Q: Can I buy a car online?
A: Yes! You can utilize our Skip the Line Buy Online tool found in our inventory to complete the entire car buying process all from home.
Q: What are your sales hours?
A: We are currently opened Monday and Thursday 8:30 am - 9 pm. Tuesday, Wednesday, and Friday 8:30 am - 6 pm. Saturday 8:00 am - 4 pm. We are currently closed on Sunday.
Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.
Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: What is the difference between used and certified pre-owned cars?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.
Q: What vehicles are eligible for a tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!
Q: I'm in the market for a new car but I'm now sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: Can I still trade in my vehicle even if I haven't paid it off yet?
A: Yes, you can still trade in your car with us even if you still have a payoff!
Q: Do you offer warranties?
A: Yes, we offer a Hyundai Warranty - America's Best Warranty! Learn more about our warranty right on our website: https://www.feldmanhyundai.com/hyundai-warranty.html
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Do you offer military discounts?
A: Yes! We participate in Hyundai’s military discount program.
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.
Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.
Q: What does the Feldman Care Maintenance Package include?
A: Our Feldman Care Maintenance Package includes 4 total visits with an oil change, tire rotation, and multi-point vehicle inspection at each visit all for $200. This package is valued at $280.
Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
Q: I’m looking to trade in my vehicle but I’m not sure where to start. Is there someone who can help me?
A: Yes, we have a guide on the steps to trading in your vehicle right on our website. But to put it simply, you'll want to bring your vehicle in for an inspection, afterwards we will conduct research into the vehicles make, model, and year, after inspection and market research we will present you with an offer you can accept or deny. If you decide to move forward with accepting our offer our team will collect some information from you including license and registration to complete the transaction so you can get compensated!
Q: Can Feldman help me arrange financing?
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.
Q: What is the Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.
Q: Do you have a budget friendly inventory?
A: Yes, we offer vehicles for a wide range of budgets. You can find vehicles under $15K on our "Under 15K" option in our website's navigation bar.
Q: Do you sell used vehicles of other brands besides Hyundai?
A: Yes, we accept and sell used vehicles of a wide range of models and makes.
Q: Do you sell electric vehicles?
A: Our inventory will vary, but we do have a selection available. If this changes, we can help you find what you are looking for. Contact us today to see how we can help!
Q: Is the showroom open on Sundays?
A: No, our showroom is closed on Sundays!
Q: How can I schedule a test drive?
A: We have a convenient "Schedule Test Drive" feature on our website. Or, you can call our dealership to schedule!
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.
| Monday | 8:30AM - 9:00PM |
| Tuesday | 8:30AM - 9:00PM |
| Wednesday | 8:30AM - 6:00PM |
| Thursday | 8:30AM - 9:00PM |
| Friday | 8:30AM - 6:00PM |
| Saturday | 9:00AM - 4:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 7:00AM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 7:00PM |
| Friday | 7:00AM - 7:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |